Welcome to the Party Shop, Chesterfield!

Customer Service


Please note it is NOT possible to collect internet orders from our shop at 19-21 Cavendish Street

All internet orders are dispatched via our carrier.

We do not accept telephone orders for Internet sales. Please use the secure 'shopping cart' facility on our website to make orders and payments.

Free delivery for orders over £75.00.

Our delivery charges for orders upto £75 are:
- Royal Mail 1st Class Signed @ £3.99
- Royal Mail 1st Class Tracked @ £6.59
- Royal Mail Special Delivery @ £9.59
- Interlink Saturday Delivery @ £16.68

Orders are normally dispatched the next business day if placed before 1pm Monday to Friday but at busy times dispatch may take longer. Please tell us if you require it urgently. Delivery on orders placed Monday to Thursday is usually the next day after dispatch but orders taken on Friday will be delivered early the following week. Please note that delivery to some areas of the UK may take a little longer.

We do not dispatch on Saturdays, Sundays or Bank Holidays


Please note that next day delivery is only available for orders placed before 1pm

We offer a Saturday delivery option on orders placed before 1.00pm Friday and the charge for this service is £16.68.

It is important to note that this service is not available to destinations in Northern Ireland, Channel Islands,
Isle of Man, Scottish Islands and Scilly Isles.

Please note delivery prices are applicable up to a parcel weight of 5.0kg.
Weight in excess of this limit will attract an additional fee.

You will be contacted if your parcel weight is in excess of 5.0kg and/or outside of the volumetric constraints imposed by our carrier and advised of the appropriate additional charge.

We reserve the right to withhold shipment until we agree any additional charges with you and those agreed additional charges are settled directly with The Party Shop. You have the right to cancel your order if you consider the additional charge(s) is too expensive. A full refund would then apply. Please note that all charges and thresholds are liable to change

In the event that the item is returned to us by the Carrier then we will endeavour to contact you by phone to arrange a further delivery attempt. In addition to the carriage charge for the further delivery we reserve the right to apply a £8.95 handling charge. The returned item(s) will be checked and repacked before dispatch. (If an item is returned to us following delivery failure our Carrier will make a return delivery charge against The Party Shop). If you do not agree to a further delivery attempt then we will refund the cost of the goods less a £8.95 handling charge but not the original carriage charge.

If an item is refused when delivered on time we will refund the cost of the goods less £8.95 handling charge but not the original carriage charge.

The Party Shop take responsibility for shipping and making any claim for compensation for loss or delay on your behalf, any claim will be limited to the maximum compensation allowed by the carrier. In respect of any shipment, all goods leave us in appropriate packing material and in a non-damaged state. The Party Shop will not accept liability for any claim for non delivery of goods or items deemed Broken in Transit, though will happily claim compensation or replace goods where applicable via the appropriate carrier on your behalf.

If you wish to cancel your order please call 01246 556071, we aim to dispatch all orders within 48 hours.

All of the products on this site are selected for quality, and we are confident that you will be happy with your purchase. We also check all orders before they are dispatched to ensure they are to the highest standard.

In the unlikely event that your goods are defective on arrival, we will happily replace them assuming they are returned within 7 days of receipt, complete with all original packaging.

If your goods are unsuitable for any other reason (e.g. incorrect size), we will refund for the item only, assuming it is returned within 7 days of receipt, unworn, complete with all original packaging, and in ORIGINAL RESALEABLE condition.
As a service to our customers, The Party Shop would like to point out that we cannot take responsibility for costumes if the have been washed or damaged in any way, also please note that we are unable to accept returns on wigs due to hygiene reasons.

Please contact us to authorise your return before posting it back to us. You can do this by email (sales@chesterfieldpartyshop.com), or by telephone (01246 556071). Please also ensure that you provide your full contact details, address, including telephone number, and your order number/transaction ID in the package when you return your items.

You must ensure that the goods are well packaged so that they are not damaged in the post. Please also make sure that the item is sent via a tracked service/ insured as unfortunately The Party Shop cannot take responsibility for items lost in transit on returns compensation would have to be sought from Royal Mail

Please return your items to:

The Party Shop
19-21 Cavendish Street
S40 1XA